Support

Canoga Perkins has earned a reputation for providing customer support that exceeds user expectations.

Our Services include:

UNLIMITED TECHNICAL SUPPORT

Canoga Perkins provides users with no charge, Unlimited Technical Phone Support for all of our equipment. This service provides a friendly, highly trained person to assist you with any technical issue.

24X7 TECHNICAL PHONE SUPPORT

Support Hot Line: 800-360-6642

A no-charge, 24 hour, 7 days a week, 365 days a year, Technical Hot Line is available to users for any technical emergency. This service provides a friendly, highly trained person to assist you with any technical issue in the event of an emergency. Help is only a phone call away no matter what time you need it.

APPLICATIONS SUPPORT

Canoga Perkins provides you with help designing your fiber optic extension or CWDM network at no charge. Trained, experienced personnel are available to review your fiber optic extension and CWDM network requirements and develop the best system design for your application. Our Applications Support service provides real world solutions from creative and helpful Canoga Perkins technical staff.

CYBER SUPPORT

Canoga Perkins offers a very convenient, no charge solution using the Internet. Simply fill out the Customer Support and Technical Assistance form on our web site stating your question or issue. A knowledgeable Customer Support representative will e-mail you a response usually within the same business day. Many of our users find this a very effective way to communicate.

ON-SITE SUPPORT & EQUIPMENT INSTALLATION SERVICE

Canoga Perkins offers users the optional service of On-Site Support for North America installations. We can have factory trained personnel at your location within two business days.

CANOGAVIEW MANAGEMENT SOFTWARE SUBSCRIPTION

This optional software service provides the user with all upgrades, new releases and enhancements for CanogaView Smart Element Manager as they become available. The software can be downloaded from a secure location or shipped to the user on CD. This service can be renewed yearly.